FAQ
Frequently Asked Questions (FAQ)
1. Are your products FDA registered? Yes, we are proud to be FDA registered. Our products meet the highest standards of safety, quality, and compliance with FDA regulations. We are also GMP certified our product are fulfilled by Supliful.
2. How soon will my order ship? Orders are typically processed and shipped within 1-3 business days from the date of purchase. You will receive a shipping confirmation email with tracking information once your order has shipped.
3. Do you offer international shipping? Yes, we offer international shipping to select countries. International shipping rates and delivery times may vary depending on your location and customs regulations. Please note that additional customs fees, taxes, and duties may apply to international orders.
4. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of delivery for a full refund or exchange. Please see our Return and Refund Policy for more details.
5. How can I contact customer service? Our customer service team is here to assist you! You can reach us via email at Info@shopbioboost.com. We strive to respond to all inquiries within 24 hours.
6. Are your products tested for quality and safety? Yes, we prioritize the safety and quality of our products. Our products undergo rigorous testing and adhere to strict quality control standards to ensure they meet our high-quality standards and comply with regulatory requirements.
7. Do you offer wholesale or bulk pricing? Yes, we offer wholesale and bulk pricing for qualifying orders. Please contact our sales team via the contact form for more information on wholesale opportunities and pricing.
8. Can I cancel or modify my order after it has been placed? Once an order has been placed, it cannot be canceled or modified. However, if you need assistance with your order, please contact our customer service team, and we will do our best to accommodate your request.
9. Are your products suitable for [specific dietary restrictions or preferences]? We offer a variety of products to accommodate various dietary preferences and restrictions. Please refer to the product descriptions for information on specific ingredients and dietary considerations.
10. Where are your products manufactured? Our products are proudly manufactured in USA using the highest quality ingredients and adhering to strict manufacturing practices.
11. Do your products contain common allergens such as nuts, gluten, or dairy? We understand the importance of allergen awareness and safety. While many of our products are free from common allergens, some may contain traces of nuts, gluten, dairy, or other allergens due to shared manufacturing facilities. We recommend reviewing the product labels and ingredients list carefully, and if you have any specific allergen concerns, please reach out to our customer service team for assistance.
12. What should I do if I experience an allergic reaction or adverse effects from using your products? If you experience any adverse reactions or allergic symptoms after using our products, we recommend discontinuing use immediately and seeking medical attention if necessary. Please contact our customer service team to report any adverse reactions or concerns, and we will assist you accordingly. Your health and safety are our top priorities, and we take all reports of adverse reactions seriously.
13. What should I do if my order arrives damaged or if an item is missing? We apologize for any inconvenience caused by a damaged shipment or missing item. If your order arrives damaged or if an item is missing, please contact our customer service team immediately at Info@shopbioboost.com with your order number and details of the issue. We will work swiftly to resolve the issue and ensure that you receive a replacement or refund as needed. Your satisfaction is our top priority, and we appreciate your understanding and cooperation in resolving any shipping-related issues promptly.
15. Can I track my order after it has been shipped? Yes, once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking information to monitor the status of your order and track its progress as it makes its way to you. If you have any questions or concerns about the status of your order, please don't hesitate to contact our customer service team for assistance.
16. What payment methods do you accept? We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal and other secure payment methods. Rest assured that your payment information is encrypted and securely processed to ensure the safety and security of your transactions. If you have any questions or concerns about payment options, please contact our customer service team for assistance.